SAP CRM ONLINE TRAINING

SAP CRM Online Training
SAP CRM Training in Bangalore, Marathahalli


SAP CRM COURSE CONTENT

CRM web UI overview Sales
CRM base customizing

Sales activities
Over view of CRM architecture Opportunity management
Business partner Sales cycle, tools - buying center
BP roles & grouping, BP relationships sales agent
Organizational management Copying controls
Organizational model, org determination Quotation management
Territory management Order management
Territory hierarchy levels Special functions in quotation and order
Product master management
Attributes & set type, hierarchies & categories, Contract management
Maintain product
Transactional processing Service
Business transactions
Item category Service master data
Activity management Installed base management
Business activities Service agreements and service contracts
Task Service process
Partner processing Service confirmation
Partner functions, access sequence, Product service letter
Partner determination procedure, Complaints and returns
Text determination procedure Case management
Text object, text type
Actions Interaction center (web client)
Action profile, condition
Pricing Agent function and processing IC
Condition techniques and condition types IC web client functions
Billing IC business role
Billing unit, billing type, billing document IC navigation bar profile
Middleware IC layout profile
Object management Role configuration key
BDOC modeler, BDOC messages Communication architecture
Administration console Function profiles
BDOC types,
Initial load, delta load & synchronization Web channel management
Data integration between r/3 & CRM (ecommerce overview)


Web UI configuration Mobile applications overview


Business roles in CRM


Marketing


Marketing planner & campaign management
Marketing calendar
Interaction object
Personalized mail forms
Customer segmentation
Product proposals
Campaign automation
External list management
Lead management


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