1. Course overview

Support for ITIL Processes

Available Functionalities in Solman

2. Installation & Technical Configuration

Sizing & Installation

SAP Solution Manager in system Landscape

3. Setting Up Solution Landscapes

System Landscape (Transaction SMSY)

Generate RFC Destination

Logical Components

Solution Landscapes & Solution Directory

Business processes

4. Using Adminstrative tools

Project Administration

Business Blue Print

Configuration Phase

Test Plan Management

Project Reporting

5. Roadmaps

Working with Roadmap

Creating Roadmaps

Roadmaps Definition

Roadmaps Authorizations

6. Service Desk

Concept and process

Basic settings

Advance customizing

Incident Management

7. Solution Manager Diagnostics(RCA)

Diagnostics strategy

Solution Manager Diagnostics configuration

Work centers

8. Business Process Monitoring

Job Monitoring in SAP Solution Manager

Setup Business Process monitoring

Alert Handling

9. Change Request Management

Overview change Request management

Urgent corrections: Process

Change Request Reporting

Maintenance Optimizer

10. SODOCA